Minnesota DLI
Team: High Monkey
Role: Assistant Researcher, UX, UI Designer
Tools: Sketch, Invision, Adobe Creative Suite, Hotjar, Survey Monkey, Screaming Frog, and Visio
Results: Improved user discoverability and navigation by 92%, while redesigning the site converted over 45,000 PDFs to meet accessibility standards.
Release: 2018 | www.dli.mn.go
The Minnesota Department of Labor urgently needed a website redesign. The existing design was not only outdated but also had significant issues with navigation, consistency, and accessibility that required immediate attention. They needed a scalable design to support growth and ensure navigation consistency. Many users struggled to find what they needed, often calling for assistance or saving links that would eventually change.
I was tasked with the site redesign, working closely with CEO Virgil Carroll to conduct UX workshops—including card sorting, interviews, and surveys—to improve usability, scalability, and ensure a responsive design that met their needs.
The Problem
I was tasked with the site redesign, working closely with CEO Virgil Carroll to conduct UX workshops—including card sorting, interviews, and surveys—to improve usability, scalability, and ensure a responsive design that met their needs.
Design Solution
The design process for DLI started with gathering and analyzing user data through surveys and internal and external interviews. This helped us pinpoint the key issues users were facing. I led the site redesign, working closely with CEO Virgil Carroll in UX workshops that included card sorting, interviews, and surveys—all aimed at improving usability, scalability, and responsive design.
After researching live video tools with chat functionality, I created wireframes and collaborated with developers to plan the build. The final design included refined user flows and pixel-perfect specs, which were handed off for implementation. The full process included prototyping, testing, and iteration.
To meet accessibility requirements, we also needed a scalable solution to convert more than 45,000 PDFs into a compliant, accessible format.
